What is Astonishing about your Business?
There is a French construction company that uses an ‘astonishment report’. They ask all new employees to complete the report at the end of their induction period. The employee must list anything they find astonishing about the company – good or bad. It has to be done early – if they waited 12 months to complete the report it would likely be too late. We only notice the astonishing when...
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